European airlines are refusing to provide refunds to customers whose flights were cancelled due to COVID-19 in contravention of European Union regulations.
EU rules require that travellers get a refund within seven days, but the majority of carriers are withholding reimbursements and offering travel vouchers or a free rebooking instead.
It comes despite massive bailouts to airlines by national governments. Air France was handed a €7 billion loan but customers are being told they will have to