The following essay is an excerpt from Jack Phillips' new book, The Cost of My Faith: How a Decision in My Cake Shop Took Me to the Supreme Court, now out from Salem Books.The day of my meeting with David and Charlie marked a new era for Masterpiece Cakeshop in more ways than one.
For one thing, from that day to this, I became the primary person to answer the phone. I felt a responsibility to protect my employees from the horrific calls that began to flood our shop.The phone was already ringing when I unlocked the shop door the next morning, and it kept ringing pretty much nonstop.