Healthwatch in Sussex has published a series of reports which indicate high levels of satisfaction amongst local users of Non-Emergency Transport Services, but which sets out how they could and should be improved to better meet their needs and preferences.
Healthwatch collated feedback from 130 users of the service from across Sussex. In addition, Healthwatch undertook a review of over 30 publications on the operation and commissioning of Non-emergency Patient Transport Services in Sussex, as well as nationally.
The local service is due to be re-commissioned next year, which represents an opportunity to rectify aspects of the service which are currently letting patients down, but also to improve and modernise the service and to ensure that.