The Los Angeles Times. The reason cited by Uber was that the documents they were submitting were “fraudulent.”Trans drivers shared that they had spent hours attempting to rectify the situation through Uber’s support staff without success, including attempting to have their new names displayed rather than their dead names, reports the paper.As a result, the drivers have been pushed to other platforms including Lyft and Doordash, who’ve had policies for years that accommodate their trans and nonbinary drivers’ name changes.
In response to these claims, Uber spokesperson Zahid Arab explained that matching profile photos or government IDs are just fraud prevention measures taken as part of the company’s safety protocols.“On occasion, requests.