A man who used online therapy service BetterHelp has claimed a therapist told him to “stop being gay” if he wanted to reconnect with his family.
On 19 December, The Wall Street Journal published a report about online mental health services during the pandemic. With their findings showing that some platforms failed to screen unprofessional and unqualified service providers properly.
Caleb Hill was matched with a therapist who he believed tried ‘conversion therapy’ methods on him. The dangerous and disproven practice is illegal in several countries.
The 22-year-old was kicked out of his conservative, Christian household after coming out as gay to his parents. He used BetterHelp to get therapy as he felt isolated and missed his family.