IP telephony is the general name for telephone and video communications over the Internet. It is an alternative to fixed-line telephony. Thus, you need to have an Internet connection of any operator or provider (pay attention to the Freezvon), as well as an IP phone or appropriate software based on Android or iOS.
IP telephony is interesting for business because it provides the opportunity to get virtual phone numbers in Germany, organize multi-channel communication, and forward calls to the employee’s mobile number when he/she is not in the office. It also helps to effectively conduct business and communicate with colleagues abroad.
It’s possible to create a single network of mobile and city numbers by integrating IP telephony into a virtual mobile PBX. This will allow, for example, to receive calls from customers, place orders, or consult consumers. You can also connect a toll-free 8800 number for your existing audience. By the way, VoIP is a technology that helps exchange audio data. IP telephony is an integral part of VoIP. It is important to remember that VoIP itself is a general term for all technologies involved in transporting voice and video information using IP addresses. Most likely, you have already used several VoIP-based programs. These are Skype, Google Hangouts, WhatsApp, etc.
Moreover, the main difference between VoIP technology and the technology used to set up the work of habitual landline solutions is that an analog phone is connected to a physical location using copper wires. The VoIP phone makes and receives calls via the Internet and is not tied to the office. It turns your voice into a digital file, compresses it, and sends it over the network. Let’s find out the ways the communication through VoIP technology works:
VoIP allows you to make and receive phone calls from your laptop, tablet, regular smartphone (using an app), and even VoIP-enabled office phones. Let’s get acquainted with the most useful and really widespread virtual number feature that helps to improve the service level.
IVR is a service that is needed to automate the work of a call center. It helps process incoming calls and route them to the right employee. Let’s see the main features of the service.
IVR increases customer loyalty and helps solve their questions quickly by following a prepared script. Moreover, the service also improves the lives of employees and managers.