How to maintain positive tenant relations during summer
As the peak rental season unfolds this summer, property managers and landlords find themselves busier than ever. With families moving before the school year, students seeking new accommodations, and professionals relocating for job opportunities, maintaining positive tenant relations is crucial.
Here are some tips for fostering strong relationships with your tenants during this bustling time. Open and Consistent Communication Effective communication is the cornerstone of any good relationship, and tenant relations are no different.
Make sure you: • Respond Promptly: Address tenant inquiries and concerns swiftly to show that you value their time and issues — at least within 24 hours if not sooner. • Use Multiple Channels: Utilize emails, text messages, and phone calls to keep lines of communication open.
Find out which channel your interface prefers and make a note always to use that one. Consider using a tenant portal for easy access to information and service requests. • Regular Updates: Proactively communicate about any upcoming maintenance work, changes in policies, or community events.
