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An unpleasant experience with American Airlines

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I don’t know if it is possible to get a letter to Rober Isom, CEO of American Airlines, but the normal ways don’t seem to work.

So maybe this column will eventually find its way to him. On Tuesday, Feb. 20,,I was bumped from my seat in first class on a flight from Miami to D.C.

I had been in Quito, Ecuador, and the Galápagos, and was returning home from the final leg of my vacation. I had bought my ticket through Celebrity Cruises about a year ago.

My American Airlines locator code was WQQPAC. Everything went OK, except the minor issue of ordering a meal on the way to Quito in advance, and being told they don’t have it.

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