Switchboard is the recipient of the GAY TIMES Honour for British Community Trailblazer. The lifeline service has provided vital support and signposting help to the LGBTQIA+ community since their inception in 1974.
Across their five decade history, Switchboard has offered a listening ear to facilitate more than four million conversations.
Key to their on-going success is their unique ability to pivot and move with the times. This was further proven in 2023 through the release of a free 0800 number: a helpline which is open 365 days a year, from 10am until 10pm, for individuals to call free of charge.
The announcement of the new helpline, on top of the current online chat and email services, comes against the backdrop of the cost of living crisis.